SAP Head Customer Experience CX - APAC 

Singapore, Singapore 

169293860

Responsibilities

• Drive a cross-regional, strategic GTM for the solution area, alongside end to end business growth and management. Articulate global sales priorities and addressable market opportunities.
• Act as the voice of the customer to support ongoing development of the product roadmap, alongside broader investment priorities.
• Design and implement cross-sell strategies and scalable governance models to successfully achieve targeted pipeline, revenue, bookings, renewals, and market share goals. Incorporate strategic programs (ex. AI) into the Solution Area GTM. Orchestrate Demand programs toward high pipeline multiple and conversion rates.
• Lead field and ecosystem enablement, support the adoption/evolution of new technologies and channels.
• Drive Solution Area into Market via speaking events and conference keynotes.
• Lead across the field matrix, driving communications, community and cross-sell enablement.
• Support strategic account engagement and key deal sponsorship.

Ideal experience

• Executive GTM Leadership in a matrixed, global organization
• Leadership in the CX / CRM cloud software market
• Achievement of rapid top-line growth in cloud products
• Architecture of complex, million-dollar software opportunities
• Leadership of a field sales organization through rapid growth and change

Key competencies / Traits

• Complex cloud software sales leadership; entrepreneurial nature
• Innovative and customer-centric approach; ability to inspire field sales organizations
• Global mindset
• Exceptional Organizational agility
• Executive communication style & presence
• Mature, driven, and focused

KPIs

• Solution Area Net Bookings & Revenue growth
• Net New to Solution customers
• Consumed ACV
• Pipeline strength & conversion rate
• Contribution
• Organization & Workforce Health

We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

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