Citi Group SVP Efficiency Program Quality Lead 

United States, Florida, Jacksonville 

73438716

Responsibilities:

• Foster an innovative and inclusive team-oriented environment where team members can tackle some of today’s strategic operational challenges.
• Support the Director of Business Optimization to build organizational capabilities on process and resource efficiencies
• Define and enhance controls and quality assurance procedures to ensure risk associated with Client Remediation is mitigated
• Collaborate with partners to build accurate, forward-thinking metrics and reporting for Client Remediation across the USPB
• Re-enforce best practices for the organization to ensure consistency of Business integration and process implementation
• Be a thought leader for Remediation. Share best practices. Identify ways to simplify and enhance ways to work collaboratively as a team. Be a trusted advisor and partner to the supporting functions and stakeholders.
• Present status updates, issues / challenges / risks and solutions to senior management, stakeholders, and partners in a succinct manner to drive decision-making and actions.

Qualifications:

• 10+ years of experience
• Experience managing cross functional teams
• Experience either in strategy consulting or business optimization
• Excellent organizational skills, with the ability to work under pressure and prioritize tight deadlines
• Ability to influence broadly and challenge conventional thinking. An influencer who communicates clearly and builds partnership and consensus, but also speaks up for the right course of action
• Ability to multi-task, highly organized, and high level of attention to detail
• Self-confidence and exceptional communication and strategic thinking skills to engage with those reporting into C-Suite leadership, and demystify technical intricacies in language and context relevant to a broader audience
• Ability to develop high quality materials, especially written documents for senior leadership
• Experience with MS Office tools, including strong presentation development skills (PowerPoint)

Education:

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

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