Capital One Senior Associate Process Manager Audit Chief Staff Hybrid 

United States, Virginia, Richmond 

732229162

Key Responsibilities:

• Assist Chief of Staff Reporting team with administrative Board Reporting responsibilities such as, creating and managing daily task list, creating internal milestone views for department, and partnering with multiple Audit teams on various Board of Director deliverables to ensure on-time delivery

• Manage quarterly Board of Director meeting prep for the Chief Audit Officer (CAO), which includes management of master deliverable file to track internal milestones and CAO touchpoints

• Assist Chief of Staff Reporting team with various quarter end reporting for 1st and 2nd line partners including Risk Appetite Metric (RAM) templates that will be included in the quarterly Integrated Risk Management Report (IRMR) report

• Be a strategic partner to the Chief of Staff Reporting Director by managing a backlog of reporting enhancements and full inventory of Audit owned materials provided to the Board of Directors

• Own all Risk Management processes and activities for Audit, including:

  • Assist with management of CBT department assignment, tracking, and reporting

  • Serve as the BAIM and SME for Information Retention Policy, including Official Records and Highly Sensitive Documents

  • Drive annual Resolution Plan process

  • Manage Audit’s Business Continuity Plan, including ongoing maintenance and adherence to Enterprise guidance

  • Serve as primary point of contact for LIRT & Crisis Management Program

  • Manage CIP process

  • Manage Quarterly Lockout process

  • Serve as primary contact for Phishing program, including reporting to leadership

  • Drive All Access monitoring for Audit, serving as SME and driving 100% adherence

  • Execute quarterly controls for department and serve as SME for ongoing risk, and constantly evaluate ongoing needs to strengthen internal processes

• Share insights and draw connections between the various programs and processes to strengthen process and build efficiencies

Here’s what we’re looking for in an ideal teammate:

• You have a strong background in risk management, process management, and process optimization.

• You are a critical thinker who constantly evaluates risk, connection points, and the importance of being well-managed.

• You are analytical, enjoy working with data, spreadsheets, and forecasting.

• You have a high proficiency in Google Sheets and are able to build data visualizations to drive clarity and understanding of data.

• You are focused on improving user experience and making things easier.

• You have outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.

• You are organized, detail-oriented, and value clear, audit-ready documentation.

• You have strong consulting and collaboration skills.

• You enjoy helping others, answering questions, trouble-shooting, and solving problems.

• You demonstrate organizational agility to adapt to changing demands.

• You are a team player AND you enjoy driving processes independently.

• You possess a relentless focus on quality and timeliness.

• You adapt to change, embrace bold ideas, and are intellectually curious.

• You like to ask questions, test assumptions, and challenge conventional thinking.

• You are well versed in Google Forms, Google Sheets, People Data Hub, and Tableau.

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 2 years of process management experience

• At least 1 year of experience supporting, partnering and interacting with internal business clients

• At least 1 year of experience writing and sending communication to large audiences

• Proficiency in Google Forms and Google Sheets

Preferred Qualifications:

• 1+ year experience with Business Intelligence I reporting tools (Tableau)

• 2+ year experience in Communication

• 1+ year of Risk Management experience

• 3+ year of Project or Process Management experience

This role is hybrid meaning associates will spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise- wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.