Rapid7 Senior Customer Advisor 

United States, Florida, Tampa 

7239377

About the Role

In this role, you will:

• Work closely with MDR Analysts to convey threats and recommendations to Rapid7 customers

• Review and generate high-quality accurate and contextual customer deliverables

• Provide subject matter expertise and advisement to clients for industry attack trends and defenses

• Build strong advisory relationships with customers and continuously exceed client expectations

• Guide clients through MDR findings and provide subject matter expertise for response activities

• Ensure that MDR technology is functional, and coordinate with Rapid7's support team when needed

• Assist in technology deployment and client onboarding processes

• Gather client input and requirements across the MDR client base to influence MDR service roadmap

The skills you’ll bring include:

• Bachelor's degree in information security or related discipline

• Significant client relationship management experience

• Prior experience in managed or enterprise information security services, incident response, forensics, malware analysis, penetration testing, or network defense

• Strong understanding of common enterprise technologies

• Proven ability to convey extremely technical concepts to audiences with varying technical prowess

• Information Security consulting experience

• Prior technology deployment and configuration experience

• Experience with logging technologies and concepts

• Strong project management and prioritization abilities

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever’s next.