Goldman Sachs Wealth Management Marcus Goldman Sachs Fraud 

United States, Texas, Richardson 

716040978

Job Summary and Key Responsibilities:

• Manage the day-to-day activities of a Fraud Operations team
• Provide direction to the team on productivity and SLAs, problem solving, setting timelines and next steps
• Provide individual coaching, mentoring, and feedback to the team on a regular basis
• Educate Fraud Investigators on identification and prevention of fraudulent activity
• Conduct training, monitor quality and quantity of case work and provide feedback on performance
• Manage significant caseload and utilize the company investigation system
• Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed
• Review existing operational processes and identify opportunities for continuous improvement
• Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership
• Coordinate the investigation of any fraud issue with the appropriate Stakeholders as appropriate
• Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred

Qualifications

• Bachelor's Degree or equivalent combination of education and fraud experience
• Minimum of 3-5 years of experience in financial services or related industries
• Minimum of 1-3 years of people management experience with a proven track record of strong leadership skills
• Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner
• Ability to research and make appropriate decision regarding complex cases
• Must be self-directed, detailed-oriented, driven, and able to work independently in a team-oriented and fast-paced environment