דרושים United States, Richardson

Manage the day-to-day activities of a Fraud Operations team. Provide direction to the team on productivity and SLAs, problem solving, setting timelines and next steps. Provide individual coaching, mentoring, and...

Proactively identify potential business risks, process deficiencies and improvement opportunities. Develop and maintain the process and controls environment (inventory and maps) for deposits operations. Design process solutions using continuous improvement...

Enable the fraud investigation team with the tools, resources, and intelligence to mitigate identified fraud risk and drive fraud recoveries. Manage various trackers and control reports to ensure accuracy of...

Represent the company to the customer and assume accountability for customer satisfaction with service performance. Assure optimum quality of system equipment. Coordinate actions with customers to maximize production time.RESPONSIBILITIES. Evaluate,...

Developing new applications, use cases and best-known methods for increasing value of KLA products for customers. Must have analytical and complex problem-solving skills, be self-motivated and driven to make a...

Enterprise Partnerships. Monitor Phone and Chat queues with a focus on achieving service levels. Identify situations where additional resources may be needed to maintain service levels. Provide real time status...

Conduct thorough reviews and audits of dispute cases managed by the resolution agents to ensure accuracy, fairness, and compliance with internal policies and regulatory requirements, particularly Reg E. Evaluate the...