Capital One Principal Process Manager 

United States, Virginia, Richmond 

705750741

West Creek 4 (12074), United States of America, Richmond, Virginia Principal Process Manager

General Responsibilities:

• Applies strategic, creative and analytical reasoning to Google Workspace platform management and tactical delivery

• Stay up-to-date with the latest Google Workspace features and best practices, implementing updates and improvements as needed

• Has excellent organizational, communication, and cross-team collaboration skills with an ability to work across different organizations, and reporting boundaries to get the job done

• Gather continuous feedback from the users on existing features and new Google Workspace enhancement requests

• Develop, and utilize best practices to enhance the overall user experience of the platform

• Apply quantitative approach and technical analysis skills to problem solving and understanding security and data integrity

• Drive automation strategy for the platform to solve underlying operational aspects of the platform including remediating vulnerabilities, addressing customer issues

• Work closely with Google team on bridging the feature gaps with the ability to work through ambiguity while prioritizing the highest impact work

• Develop effective change management strategy in terms of documentation and training materials for users to communicate new Google Workspace changes

• Draft high level data flow diagrams and work closely with the Architecture team to re-align to latest architecture and/or configuration

• Utilize scripting languages like HTML, Python, SQL, Robo-copy Container Orchestration services including Docker and ECS, CM tools including Ansible and Terraform, and a variety of AWS tools and services

• Collaborate with the Software Engineers to ensure software works seamlessly on the platforms

• Comfortable learning and using Google’s Gen AI capabilities to uncover opportunities, measure impact and drive decision making

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 3 years of Process or Risk Management experience

• At least 3 years of experience using build and deployment tools including Jenkins, GitHub, or Artifactory

• At least 2 years of experience with AWS or Google Cloud

• At least 2 years of experience administering Google Workspace

Preferred Qualifications:

• Bachelor's degree

• 4+ years of Process Management experience

• 2+ years of experience in Agile practices

• 1+ years of Project Management experience

• 1+ years of experience working with Product and Technology teams

• Lean or Six Sigma certifications

• Strong understanding of cloud computing concepts, including SaaS, IaaS, and PaaS

• Ability to effectively communicate technical information to non-technical users

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.