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Cisco Webex CCE Tier Engineer United States, North Carolina, Cary 685259678
28.07.2025
What You'll Do
In this role you will gain insight into the detailed functionality of Cisco products, with emphasis on Cisco Collaboration portfolio and Cloud Transformation processes. You will be exposed to all of collaboration and Contact Center services and technologies and will have a significant influence in driving improvements. You will be helping team to develop and implement automation mechanisms to improve and streamline daily repetitive tasks.
Requirements:
- Bachelor’s degree in information technology, Computer Science or equivalent work experience
- 5+ years of work experience on Cisco collaboration technology architecture and operations
- Experience in following Cisco technologies: ICM (UCCE), CVP, Finesse, CUIC, Cloud Connect, LiveData, IdS, VVB
- Ability to communicate effectively with senior leaders, customers, and developers
- Strong problem analysis, fix methodologies, and crisis management skills
Nice to have:
- Demonstrable experience in customer incident and critical issue management.
- Knowledgeable in Windows and Linux, network programming concepts, and protocols.
- Proficient in project management and familiar with modern toolsets (e.g., Jira, PagerDuty).
- System Administration: Experience with OS/application patching, upgrades, and backups in voice environments.
- Oracle SBC Experience, ITIL Foundation, CCNP Collaboration, CCNP DevNet Collaboration Automation
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
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