Salesforce Senior CCE Engineer 

United States, California, San Francisco 

3229075

Job Category

Job Details

Responsibilities

• Using your Java, JavaScript, Database, Web API and UI skills to solve critical customer escalations

• Figuring out ways to find “the bug” utilizing top-notch troubleshooting techniques and all the tools and systems available within the development organization, and digging deep into code

• Identifying root causes, proposing test cases and proposing code changes to fix the problem.

• Providing timely information to customer facing teams to improve overall customer satisfaction

• Mentoring internal support teams on technical issues and best practices

• Building relationships with other teams across Customer Service, Development, and Site Reliability as a technical expert

• Championing Supportability and Debug-ability initiatives throughout development and developing new debugging tools while working closely with product teams

• Work with engineers on the design, deployment and continuous improvement of important infrastructure services (i.e. logging, monitoring and alerting)

• Provide input into long-range platform requirements and operational guidelines, with a focus on automation and continuous improvement of Platform Service Composability and availability.

• Analyze and understand how customers are using the platform and help drive continuous improvement of the offering based on that.

• Deliver presentations highlighting metrics, trends and success stories to engineering teams

Requirements:

• A related technical degree required

• 5+ years of proven technical experience with at least 2 years of experience in a software development environment

• Developer-level technical skills along with a strong desire to interact with customers, support teams and management on high-profile issues critical to the long-term success of the company

• Unparalleled debugging, troubleshooting and problem-solving skills

• Learn quickly and be productive in a highly collaborative, lightning-fast environment

• Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge and comfort interacting with all levels of management

• Ability to take complex problems and break them down into smaller tasks

• In-depth, hands-on experience with Linux, networking, server, and cloud architectures.

• Deep understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP.

• Knowledge about cloud security and best practices.

• Willing to learn new technologies
  

Technical Requirements:

• Must have a background in Java and Javascript

• Very good understanding of RDBMS.

• Experience with a known IDE: Eclipse or IntelliJ or VSCode
  

Preferred Qualifications

• Good understanding of log parsing / analysis in Splunk and creating reports/dashboards.

• Experience working with Amazon AWS

• Experience utilizing the following JavaScriptframeworks/libraries:Lightning Web Components (LWC), Lightning Locker, Lightning Data Service (LDS)

• Understanding of W3C standards and experience in addressing cross-browser and platform compatibility issues.

• Utilization and troubleshooting of SOAP & REST based APIs

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