Wells Fargo Platform Infrastructure Senior Lead Systems Operations Engineer 

United States, North Carolina, Charlotte 

678486671

In this role, you will:

• Lead reliability initiatives and influence platform modernization strategies

• Serve as a strategic advisor to senior leadership, translating business needs into technical solutions

• Architect observability, automation, and failover strategies across infrastructure domains

• Define and govern SLIs, SLOs, and error budgets for critical services

• Drive incident response frameworks, root cause analysis, and postmortem practices to reduce MTTR

• Influence target state architecture and operating models for infrastructure reliability

• Collaborate with platform engineering, application teams, and business stakeholders to align reliability goals with service delivery

• Mentor and guide lead engineers and operations teams across the organization

Key Responsibilities:

• Develop and implement enterprise-wide reliability engineering frameworks

• Lead strategic planning for infrastructure operations, migrations, and hybrid cloud adoption

• Architect automation solutions for operational tasks and platform resilience

• Establish governance for observability, telemetry, and incident management practices

• Partner with leadership to define long-term reliability goals and KPIs

Required Qualifications:

• 7+ years of Systems Engineering, Technology Infrastructure domains, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 5+ years of experience managing production support and leading cross-functional initiatives

Desired Qualifications:

• Deep understanding of SRE principles and practices.

• Experience with enterprise monitoring and observability platforms (e.g., Splunk, Prometheus, Grafana)

• Expertise in automation tools

• Strong technical expertise, communication, and stakeholder engagement skills

Job Expectations:

• Hybrid work schedule with on-site presence as needed

• Participation in strategic planning, incident response leadership, and enterprise forums

Location Posting:

• 194 Wood Ave S, Iselin, NJ 08830

• 300 S Brevard St, Charlotte, NC 28202

• 2600 S Price Rd, Chandler, AZ 85286

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.