Wells Fargo Platform Infrastructure Senior Systems Operations Engineer 

United States, North Carolina, Charlotte 

465838436

In this role, you will:

• Work on complex, broad impact initiatives including provision of high-level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Key Responsibilities:

• Monitor infrastructure health and respond to alerts and performance issues
• Execute patching, upgrades, and configuration changes under guidance
• Participate in root cause analysis and post-incident reviews
• Maintain compliance with operational standards and controls
• Contribute to continuous improvement initiatives within the operations team

Required Qualifications:

• 3+ years of Systems Engineering, Technology Infrastructure domains, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of experience managing production support
• 3+ years of experience supporting production environments and responding to incidents.
• 2+ years experience of infrastructure platforms such as Unix, Linux, Windows, VMware, OpenShift, Database, Network or Storage.

Desired Qualifications:

• 2+ years working in production support within a Financial Institution or related industry
• Exposure to SRE principles and operational metrics (SLIs/SLOs).
• Experience with monitoring tools (e.g., Splunk, Grafana, Prometheus).
• Basic scripting or automation experience (e.g., Bash, PowerShell, Python, Ansible).
• Strong attention to detail and documentation skills.
• Ability to work effectively in a team-oriented, fast-paced environment.

Job Expectations:

• Position offers a hybrid work schedule
• Participation in on-call and weekend support activities.

Location Posting:

• 194 Wood Ave S, Iselin, NJ 08830
• 300 S Brevard St, Charlotte, NC 28202
• 2600 S Price Rd, Chandler, AZ 8528

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.