KLA Technical Support Engineer SPTS United States, Arizona, Chandler 67111229
Job Responsibilities:
To provide and lead technical support L2 to L4 escalations to the field teams encompassing system commissioning, system breakdowns and preventative maintenance support.
To generate a close working relationship with the field teams in the region to enable the company to effectively support the SPTS division product portfolio.
Provision of feedback, in the approved format, enabling the pro-active identification of product and business process improvements.
Timely completion of all field visit reports (expenses, field returns etc)
Provide remote technical support to Installation and CSE teams.
Less than 50% travel internationally and domestic
Preferred Qualifications:
Experience working with high vacuum and or semiconductors
Electronic fault finding to component level would be a distinct advantage.
Experience of three phase voltages
Being able to put together a 4-blocker, 8D or 7 step presentation including but not limited to fishbone presentation.
Minimum Qualifications
Bachelor's Level Degree and related work experience of 2 years or equivalent work experience
Experience troubleshooting electrical and mechanical equipment
Experience of PC Networking and troubleshooting software and networking issues
Excellent communication and customer interfacing skills and good interpersonal skills
Computer literacy including Excel, PowerPoint and Word
An adaptable approach to working hours and locations
A flexible approach to work responsibilities, enabling both independent and team working
Ability to work alone or unsupervised for extended period of time, often in challenging situations
A systematic and logical approach to problem solving
or at +1-408-352-2808
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