JPMorgan Experience Design Lead Executive Director – Search & Browse 

United States, New York, New York 

668441942

As an Experience Design Lead, Executive Director in the Employee Experience team, you will play a pivotal role in shaping the employee experience of our internal web and mobile channels (Search, Notification & Publishing), with a specific focus on the optimization of browse and search experiences. Leveraging your expertise in information architecture, user-centered design, and employee engagement, you will collaborate with cross-functional teams to drive the development and implementation of intuitive and efficient omni-channel experiences. Being an effective and inclusive leader is necessary; this position will require vision and evangelism to integrate teams and steer a new direction, while also being a meticulous executor to meet roadmap commitments. You will be working closely with cross-functional teams, including product managers, engineers, and designers, and play a pivotal role in defining the UX strategy, while guiding the design process, and ensuring the seamless execution of user-centric solutions.

In this role, you will be an expert in doing information architecture and search design, in addition to creating and driving strategy around it. Being a team player and coach, you will be leading a small team as part of the execution.

Job responsibilities

• Lead the strategic UX planning and execution of browse and search experiences across our internal web and mobile channel, aligning with the overall employee experience vision and objectives.
• Collaborate closely with product leads, engineers, content specialists, and other UX professionals to define requirements, prioritize features, and deliver high-quality solutions.
• Conduct user research, usability testing, and analysis to gather insights and identify opportunities for optimization and enhancement.
• Develop information architecture frameworks, taxonomies, and navigation structures to ensure content discoverability and accessibility.
• Collaborate with other digital product design leaders to deliver cohesive end to end experiences.
• Act as a mentor and coach to junior UX team members, providing guidance, feedback, and support to foster their professional growth and development.
• Serve as an advocate for user-centric design principles, promoting empathy and inclusivity in all aspects of the design process.
• Evangelize the importance of effective search, notification, and publishing experiences, engaging stakeholders and decision-makers to gain buy-in and support for UX initiatives.
• Stay current with industry trends, emerging technologies, and UX best practices, leveraging new tools and methodologies.
• Advocate for user-centric design principles within the organization, evangelizing the importance of UX in driving customer satisfaction and business success.
• Estimate and report resource allocation, perform annual financial and headcount planning and set priorities, manage schedules and deadlines

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise in multi-channel taxonomy, classification systems and information categorization, across complex ecosystems.
• Experience in designing contextualized search products at scale, and knowledge of search algorithms, relevance ranking and indexing.
• Prefer a background in behavioral psychology.
• Demonstrated ability to drive strategic change in products and initiatives
• Excellent leadership and communication skills, with the ability to inspire and influence others.
• Demonstrated ability to think strategically, solve complex problems, and drive results.
• Passion for user experience design, with a keen eye for detail and a commitment to excellence.
• Excellent communication, collaboration, and leadership skills, with the ability to articulate design concepts and rationale to stakeholders at all levels.
• Excellent at presenting findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels.
• Proficiency in agile methodologies and tools, with experience working in cross-functional teams.
• Excellent project planning and management skills; high accuracy in estimating tasks across teams

Preferred qualifications, capabilities, and skills

• Experience in the finance industry or other regulated environments is a plus.