JPMorgan Experience Design Specialist Executive Director 

United States, New York, New York 

424030107

As an Experience Design Specialist Executive Director in our innovative team, you will lead in building and mentoring a team of Designers and UX writers. You will establish and maintain the standards for design excellence across the team, ensuring decisions are customer-centric. You will also be responsible for developing a set of highly configurable and extensible tools to support early ideation for new ventures at Chase. This role provides an opportunity to influence design and development in a green-field initiative and make a significant impact in the fintech industry.

Job Responsibilities

• Take on a hands-on role for a senior design leader, who wants to be part of flat-structure organization and influence the design & development of a green-field initiative.
• Build and mentor a team of Designers and UX writers.
• Establish and maintain the standards for design excellence across this team. Scaling best practices, processes, and frameworks to deliver compelling experiences for consumers across a growing number of products.
• Define, deliver, and evolve a framework to support a family of design systems that can successfully scale across channels and products.
• Ensure decisions are customer-centric and data driven. Working to foster continued collaboration among Product, Technology, and Research teams to not only deliver exceptional experiences, but drive business impact.
• Develop a set of highly configurable and extensible tools to support early ideation for new ventures at Chase as needed.
• Be responsible for designing cohesive, accessible, and usable prototypes that help validate the desirability of new concepts.

Required qualifications, capabilities and skills

• Experience building immersive digital products and/or services across several channels and geographies.
• Deep understanding of user-centric design principles and methodologies, with experience in user research, usability testing, interaction design, information architecture, UX writing, Design Systems, visual design, service design, and prototyping.
• Experience working in various hands-on design roles, subsequently developing into a design leadership role.
• Experience building modern design & content systems.
• Experience creating large scale customer journey interaction models, and defining experience principles and architecture.
• Awareness and practical understanding of current web & mobile technologies, and their application and relevance to rich interactive experiences.

Preferred qualifications, capabilities and skills

• A desire to solve hard problems
• A desire to teach others and share knowledge. We aren’t looking for hero designers, more for team players. We want you to coach other team members on design principles, practices, and implementation patterns.
• Comfortable in uncharted waters. We are building something new. Things change quickly. We need you to learn technologies and patterns quickly.
• Ability to see the long term. We don’t want you to sacrifice the future for the present. We want you to choose technologies and approaches based on the end goals.
• High standards. We are looking for people who expect personal performance and team performance to be nothing short of the best.
• Clarity of thought. We operate quickly and efficiently, and we value people who are economical with their time and clear with their opinions. This is critical also because this role will define principles that guide the work of others.