JPMorgan Experience Design Executive Director 

United States, New York, New York 

908218815

Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.

Job responsibilities

• Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture
• Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management
• Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach
• Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide
• Partner with product, engineering, and business leaders across products to plan roadmaps, gather requirements, and structure work for multiple product lines. Present the team’s work to cross-functional executives
• Drive creation of new product and business strategy at the intersection of user needs and business goals, spearheading the development of experience-led visions (“north stars”) for Consumer Banking Deposits products
• Work the broader organization to make the changes needed to realize product and business strategy
• Coach your direct senior leadership on how to realize success at scale
• In partnership with Principal Designers, lead the creative efforts for your team, across multiple parallel work streams, establishing a vision for where the work is headed, and establishing a shared understanding of quality
• Plan and structure work across multiple design/product teams
• Bring a user-centered design perspective to discussions around product vision, roadmap, and requirements with Product-level leadership

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture
• Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services
• Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth
• Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users
• Proven understanding of market trends, product knowledge, and technological advancements with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes
• Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Has evaluated the goals and opportunities of an initiative and then worked to craft a program of work for the UX work stream which has included user research and synthesis, conceptualizing, designing, specification, QA, and deployment.
• Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads
• Expertise in core craft skills such as Interaction Design, Service Design, and Information Architecture; strength in adjacent skills such as User Research, UX Writing, and Prototyping
• Excellent facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops
• Has led new business thinking and strategy through their user-centered design work

Preferred qualifications, capabilities, and skills

• Deep expertise in journey and service mapping, storytelling, product design, problem framing and solving design problems