How will you make an impact?
- Provisioning, deploying, monitoring, patching and upgrading enterprise cloud software. Working closely with the development team to ensure the successful deployment of software packages.
- Support of production systems and replication of customer issues on test systems to diagnose and repair without jeopardizing customer data or operations.
- Defining and implementing regular maintenance and health monitoring procedures.
- Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end-users, partners and service providers.
- Gradually take over the responsibility of SecOps Team Lead
- Participate in a 24-7 Out of Hours call out rotation.
- Cost Management of solution and services.
Have you got what it takes?
- Experience in supporting web based software provided as a service
- Experience with scripting in Linqpad, Powershell or similar
- Experience administering databases (Microsoft SQL) and basic querying
- Knowledge of Windows server and client technology
- Knowledge of network principles (IP addressing, firewall rules, network security groups etc)
- Efficient, effective and respectful communication skills both with customers and within internal departments. Including;
- Excellent written and spoken English
- Good listener, able to identify and validate assumptions
- Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
- Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
- Multi-tasking and time-management to prioritize and switch between varied tasks
- Focused and calm under pressure
- Careful record keeping
- Able to use initiative and to work effectively both independently and as part of a team
- Be able to obtain security clearances (CJIS)
You will have an advantage if you also have:
- Experience of Programming (e.g. C#)
- Scripting experience in Linqpad, Powershell or similar
- Experience with Azure (AZ900 and AZ104 certifications)
- Experience with Postman or Fiddler
- Understanding of .Net applications
- Knowledge of Linux Operating System
- Experience with ServiceNow (SNOW) ticketing system.
- Knowledge share with ability to document learned skills.