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NICE Senior Cloud Operations Engineer 
United States, New Jersey 
474833636

01.09.2024

How will you make an impact?

  • Provisioning, deploying, monitoring, patching and upgrading enterprise cloud software. Working closely with the development team to ensure the successful deployment of software packages.
  • Support of production systems and replication of customer issues on test systems to diagnose and repair without jeopardizing customer data or operations.
  • Defining and implementing regular maintenance and health monitoring procedures.
  • Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end-users, partners and service providers.
  • Gradually take over the responsibility of SecOps Team Lead
  • Participate in a 24-7 Out of Hours call out rotation.
  • Cost Management of solution and services.

Have you got what it takes?

  • Experience in supporting web based software provided as a service
  • Experience with scripting in Linqpad, Powershell or similar
  • Experience administering databases (Microsoft SQL) and basic querying
  • Knowledge of Windows server and client technology
  • Knowledge of network principles (IP addressing, firewall rules, network security groups etc)
  • Efficient, effective and respectful communication skills both with customers and within internal departments. Including;
  • Excellent written and spoken English
  • Good listener, able to identify and validate assumptions
  • Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
  • Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
  • Multi-tasking and time-management to prioritize and switch between varied tasks
  • Focused and calm under pressure
  • Careful record keeping
  • Able to use initiative and to work effectively both independently and as part of a team
  • Be able to obtain security clearances (CJIS)

You will have an advantage if you also have:

  • Experience of Programming (e.g. C#)
  • Scripting experience in Linqpad, Powershell or similar
  • Experience with Azure (AZ900 and AZ104 certifications)
  • Experience with Postman or Fiddler
  • Understanding of .Net applications
  • Knowledge of Linux Operating System
  • Experience with ServiceNow (SNOW) ticketing system.
  • Knowledge share with ability to document learned skills.