Bachelor's Degree in Business, Operations, Finance or related field AND years of work experience in program management, process management, process improvement OR equivalent experience.
Familiarity with Business Applications solutions, usage excellence motions, and customer engagement business metrics.
Business-level fluency in English.
Flexibility to work across time zones to support a global team.
Responsibilities
To stay competitive, you will perform program landscape analysis and examine business trends, while contributing to programs impacting the broader unit. You’ll also identify opportunities to develop and improve programs, and lead program strategy definition and project plan creation.
You will lead others who work with cross-functional stakeholders to design highly complex programs from initiation to delivery. You’ll also lead the definition and tracking of success criteria and performance metrics.
You will share best practices to define and execute on a landing and communication plan, leading the rhythm of business during execution. You’ll share your expertise to promote the program and gain buy-in from cross-organizational stakeholders, partners, and customers. You will lead and contribute to monthly business reviews (MBR), regularly assessing what is working and what needs improvement, and implementing necessary changes.
You will collect and evaluate success criteria and performance metrics (OKRs, KPIs, BACV, UECR-BA, customer feedback) using scorecards and dashboards to monitor complex programs. You will synthesizes data analytics to identify program risks, mitigation plans, and opportunities for optimization. You will advocate for new initiatives and influences behavior change and define vision and strategy for change, ensuring buy-in, and lead training and reskilling in partnership with HR.
As you lead a portfolio of projects, you’ll communicate the program status and risk to stakeholders and hold them accountable to following the schedule. You’ll also lead cross-team collaboration to ensure program processes are executed efficiently.
You will provide insights to cost-benefit analyses and the evaluation of success metrics, while leading the synthesis of data analytics to derive insights and identify risks and opportunities. You’ll also lead and influence change management processes in the organization.