Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery.
As a Lead Solutions Analyst in Corporate Technology, you will play a central role in driving the success of our technical program delivery. Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers. Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions. You will make data-informed decisions and provide strategic insights to support key business initiatives. As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.
Job responsibilities
- Acquire knowledge and develop expertise of Operational Resiliency business domains, business processes, data, and applications.
- Coordinate with User Experience (UX) teams, define personas, perform As-Is business process mapping, identify pain points, and define Target State business processes and associated system features to achieve business objectives.
- Facilitate business process mapping and requirements sessions with stakeholders (including senior management stakeholders)
- Learn and apply Domain Driven Design (DDD) Strategic and Tactical modeling concepts to overall solution design.
- Acquire knowledge of the application eco-system across numerous applications / processes and learn the capabilities of the target state technology stack – align target state business processes and system features to the target state architecture
- Contribute to developing and documenting program and capability roadmaps
- Support one or more programs, assist with planning, facilitate effort estimation inputs, monitor program progress, and proactively identify dependencies and potential risks/issues along with suggested mitigation plans. Also, complete status reports and facilitate status and stakeholder checkpoint meetings.
- Participate in Agile / Scrum ceremonies and capture / track work using Jira
- Contribute to system testing and validation of implemented solutions. Ensure that delivered solutions meet the specified requirements and are of high quality.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
- Proven experience as a Business Analyst / Business Process Analyst / Consultant or in a related role.
- Strong analytical, problem-solving, and critical-thinking skills.
- Proficiency in process modeling, requirement gathering techniques, and documentation.
- Excellent communication (verbal and written) and interpersonal abilities.
- Ability to develop high quality documents and presentations for multiple audiences
- Ability to work collaboratively across global teams and develop meaningful relationships to achieve common goals.
- Self-motivated team player. Must possess the ability to research and resolve issues independently while working across teams to acquire needed information
- Ability to organize/manage multiple priorities and projects coupled with the flexibility to adapt to changes
- Experience working in an Agile environment
Preferred qualifications, capabilities, and skills
- Writing Epics and User Stories in an Agile environment
- Domain-Driven Design (DDD) experience is a plus
- Business Process Management Notation (BPMN) experience is a plus
- BPM tool experience (e.g.,Camunda, Signavio) is a plus
- Compliance, Operational Risk, or Controls Management experience within a Financial Institution is a plus