Teva Lead Business Process Analyst 

Croatia, Zagreb 

816882779

• Support implementation of new solutions, testing, management, troubleshooting, and administration of new and existing systems within the Pharmaceutical laboratory environment which include but not limited to Chromatography Data Systems such as Empower, OpenLab CDS MassHunter, ChemStation etc.
• Support delivery of IT services and coordination with local, regional and global resources on the status of projects, service and support efforts.
• Collaborate with laboratory business, staff, IT colleagues, and other stakeholders to support existing processes and technologies. Identify customer requirements; assess impacts to the delivery of applications and other IT functions.
• Involved in implementation of new releases, upgrades and changes in accordance with Computer Systems Validation (CSV) standards.
• Perform day-to-day system administration, maintenance & operational tasks for the Lab systems and ensures appropriate service levels are developed and monitored.
• Perform PC/System specification configuration according to vendor requirements, works with IT Operations for PC lab build, user group assignment and management, data backup setup and control, test data backup and restore, IQ/OQ test execution and documentation.
• Liaise with IT operational support teams for the peripheral equipment, such as servers, desktops, printers and storage devices.
• Support with tasks and deliverables related to Software Development Life Cycle (SDLC) phases for laboratory computer systems. Ensures that system implementations are in keeping with the relevant FDA 21 CFR Part 11, GxP guidelines as well as internal policies and processes.
• Ensure compliance with Data Integrity requirements and remediation activities for Laboratory systems.
• Remotely support other Teva sites across multiple zones as needed.

• Relevant degree - preferably in Computer Science, Information Systems Management, Computer Engineering, Electrical Engineering, Life Sciences or a related field
• Experience working in a highly regulated environment, within the pharmaceutical laboratory environment would be a plus
• Knowledge and experience of cGMP and its implementation to laboratory instrumentation and laboratory processes is an advantage
• Experience in providing face-to-face and remote end user support to laboratory users and applications is highly preferred
• Excellent verbal and written English communication skills

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