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Rapid7 Technical Support Engineer InsightVM 
United States, Florida, Tampa 
641378882

30.06.2024


In this role, you will:

  • Support customers successfully setting up and troubleshooting any issues within their vulnerability scanning infrastructure

  • Create innovative workflows to analyze large log files in order to get to the bottom of any reported issues

  • Using the many resources available to our Support team to learn, troubleshoot and reproduce customer issues

  • Work closely with various teams located locally and globally including Engineering and Product to help drive a resolution to customer issues

  • Learn and expand your knowledge of the our Vulnerability Management Platform to become a subject matter expert

  • Troubleshoot investigations and identify defects or false positive alerts

The skills you’ll bring include:

  • Demonstrable command of administering multiple operating systems (Linux, Windows, MacOS)

  • Understanding of log analysis methods (using regex to debug large log files)

  • Demonstrable usage of packet inspection, pcaps, Wireshark, Procmon

  • Troubleshooting and understanding of network architecture

  • Excellent problem solving and critical thinking skills

  • Fantastic verbal and written communication