PayPal Sr Mgr SMB Advocacy & Insights 

France, Auvergne-Rhône-Alpes 

630503837

In your day to dayyou will:

and Program Lead:

• and scalethe Small Business Center of Excellence, a comprehensive programthat’s

• Lead compellingcustomer engagementinitiatives thatshowcasethe human side of small businesses and theiruse of our products.This includes producing recorded customer conversations(including videos of small business owners sharing theirorigin stories andcapturing how customers use our products);organizing internal 'marketplace' eventsfeaturing small businesses(includingfireside chats with small business ownersdesigned to help them createfans andcustomers within PayPal’s employee base);and cultivating a global network of small business partners forvariousactivities (such as participating in meetings and events, product testing and feedback sessions,andmarketing and communicationssmall businessstorytelling activities).

• Develop andmaintainstrong relationships withkey

• Build andmaintainstrong relationships with internal partners across product, marketing, communications, sales, customer support, and other relevant teams.

• Enable partnerships between PayPal small business customers and product and go-to-market teams to shape the company’s product roadmap and commercialization strategies to better meet customers’ needs.

• Collaborate effectively with marketing and communications to integrate small business customers into broader small business storytelling campaigns and initiatives.

• Lead through influence and advocate

Program Measurement & Reporting:

• Define and track key performance indicators (KPIs) to measure the effectiveness of programs anddemonstrateimpact on

What you need to bring:

• Minimum of 7-10 years of experience in customer engagement, customer experience,storytellingor a related field, with a demonstrable focus on small businesses.

• Excellent written and verbal communication skills.

• Passionate advocate for small businesses with a deep understanding of their unique needs and challenges.

• Proven experience leading and managing high-impact customer-focused programs.

• Deep understanding of the small business landscape, e-commerce, and financial technology.

• Proven ability to influence and drive change within a large organization.

• Strategic thinking and ability to translate customer insights into actionable

• platform (preferred).

• Experience working with cross-functional teams in a large organization.