Salesforce Senior Manager Employee Listening 

United States, Washington, Seattle 

628724552

Job Category

Job Details

• Strategy Development & Execution: Contribute to the vision, strategy, and roadmap for employee listening, ensuring alignment with business and ES priorities.
• Program Design & Delivery: Execute on a holistic set of employee listening programs - ensuring high-quality, on-time, and well-coordinated execution.
• Data Analysis, Storytelling & Change Leadership: Produce high-complexity analyses, research studies, and frameworks - translating findings into compelling narratives and clear recommendations that steer action and influence leadership decisions.
• Cross-Functional Collaboration: Ensure alignment with HR colleagues, business leaders, communications partners, and our technology teams to integrate employee insights into broader organizational strategies.
• Enablement & Capability Building: Provide support to HR business partners, people leaders, and employees about effectively interpreting and acting on listening insights. Produce toolkits, training, and self-service analytics to drive data fluency and impact.
• Innovation & Industry Expertise: Maintain strong technical knowledge in employee listening, people analytics, and organizational research trends — highlighting innovative approaches, next practices, and competitive advantage to Salesforce.
• Team Development: Lead project teams and mentor junior team members, driving a high-performing and innovative culture.

• Education: Advanced degree (Ph.D. or Master’s preferred) in a field emphasizing people research in organizations, such asIndustrial/OrganizationalPsychology, Organizational Behavior, Sociology, or Organizational Development.
• Experience: 7+ years leading large-scale employee listening programs at a global organization, with demonstrated expertise in survey design, analytics, and translating insights into action.
• Technical Acumen: Strong understanding of data visualization tools (e.g., Tableau), survey platforms (e.g. Perceptyx), and statistical analysis techniques (e.g. structural equation modeling, large language models for sentiment/open text analysis). Experience analyzing and delivering insights at-scale with unstructured data streams is required.
• Communication: Exceptional written and verbal communication skills, with the ability to distill complex data into clear, compelling narratives and to influence stakeholders at all levels.

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