EY Employee Listening Operations Associate 

India, Kerala, Kochi 

719540133

Although the work is mostly strategic in nature, there is a wide range of operational and transactional activities required to enable the strategic work. This position will support the team to deliver major annual, quarterly, and on-going projects by managing the day-to-day tasks and responding to queries and be responsible for delivering key operational elements of the process.

Your key responsibilities

The role will include other activities such as:

• General day to day operations across the projects but not limited to responding to queries, preparing emails, documents, and presentations.
• Project management - monitoring the deliverables, follow the project plan and executing required tasks
• Stakeholder management - managing expectations of Global, Area, Region and Service line Talent teams
• Documentation of processes, including process enhancement and driving operational efficiencies.
• Prepare comprehensive reports and presentations to inform management decisions.
• Collaborate with cross-functional teams to enhance customer satisfaction.
• Contribute to the development and improvement of feedback collection processes.
• Assist in the integration of customer feedback into product and service development.
• Participate in training and professional development opportunities.

The candidate will work closely with the operations senior associate to plan workload, deliver on operations and review all output.

Attention to detail and commitment to quality is critical for this role and the successful candidate will require a proven track record of delivering the highest standards of work.

Skills and attributes for success

• Strong project management skills
• Ability to multi-task across a variety of projects and activities
• Ability to quickly learn new tools and techniques related to the collection and analysis of data
• Ability to independently research/learn technology leveraged for data collection and analysis
• Exceptionally strong organizational skills and good communication skills, both written and verbal.
• Heightened attention to detail
• The ability to simplify complex analytical issues and communicate them to a variety of audiences
• Excellent management, interpersonal, communication, and organizational skills
• Superior ability to work and team effectively Your text here
• Approximately 2 - 4 years of related experience
• A strong proficiency in working across the various Microsoft office tools (word, excel, PowerPoint, Power Bi)

To qualify for the role, you must have

• Experience in stakeholder management, project management.
• Good communication skills.
• Experience using Qualtrics is plus or other enterprise feedback platforms
• Intermediate knowledge of Excel and other MS tools
• Experience with Data Analytics a plus
• Experience creating Microsoft Power Apps a plus
• Create surveys according to parameters provided and manage the administration of existing surveys; support new feedback initiatives.

Job Requirements:

• Educated to degree level
• Higher professional or master’s qualification is preferred, not required.

Experience:

• 2 to 4 years of experience in an HR Operations or business operational environment preferred.
• Prior project management experience will be an added advantage
• Experience of working in fast-paced, ambiguous, stressful environments to deliver required results will be an added advantage.
• Experience in rolling out & managing global or large initiatives will be preferred.
• Experience and/ or a keen interest in HR/ Talent (O)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.