Capital One Senior HR Associate - Accommodation Team 

United States, Virginia, Richmond 

614472486

the ADAAA. This role requires excellent communication skills both verbal and in writing, organizational skills, attention to detail andcritical thinking along with a strong focus on the associate experience.

Key Responsibilities:

● Engage in the interactive process with associates requesting leave, modifications to assist in performing the essential functions of their jobs, ergonomic solutions, or otheradjustments to aid in performing task and/or reassignment

● Perform activities defined in the accommodation services and processes to ensure compliance with regulations and company policies in a timely manner

Demonstrate strong communication and organizational skills, superior attention to detail and ability to prioritize in a fast-paced environment

● Ability to build strong relationships and influence others while working in a cross functional environment

● Deliver on an excellent associate experience

● Perform end-to-end case management for Title I cases; update system interactions, recommendation options, assess risk, resolve issues and escalate as appropriate

● Participate in agile pods and activities; updating internal ADA Toolkit, training and other duties assigned by Team lead/Leave manager

● Able to drive projects and task to completion autonomously

Basic Qualifications:

● High School Diploma, GED or equivalent certification

● At least 1 year of Microsoft Office or Google Suite experience

● At least 1 year of customer service experience

Preferred Qualifications:

● Bachelor's Degree or military experience

● Knowledge of federal and state disability laws regarding access for people with disabilities; specifically, ADA and FMLA

● 2+ years experience in Benefits

● 2+ years experience in Human Resources

● Ability to problem solve, manage multiple priorities and excellent follow up skills

● Strong analytical and critical thinking skills

this position.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.