Capital One HR Systems Analyst Delivery Senior Associate 

United States, Virginia, Richmond 

438826558

West Creek 2 (12072), United States of America, Richmond, Virginia HR Systems Analyst and Delivery Senior Associate

We are hiring a Sr. Associate Systems Analyst and Delivery Leadto support our HR Services BRIDGE Team. The Sr. Associate

You will be responsible for understanding customer needs, identifying automation and simplification opportunities, building requirements, using new and emerging technology to self-develop and deliver creative solutions, and partnering with Product and Technology teams to test and deliver enhancements related to Workday, Salesforce and many other systems.

In this role, you will gain or build upon skills related to technical knowledge of systems (Workday, Salesforce and several other systems), product management (prioritizing work and translating requirements between your customers and tech), data analysis (Excel, Google Sheets, Google Looker, etc.), project management (JIRA) and new and emerging technology (Salesforce, Google Apps Script, DocuSign, etc.).

Responsibilities:

• Leverage data to proactively identify and recommend improvements related to automation and simplification

• Partner with customers to design, build and document business intent requirements

• Calculate return on investment metrics to support prioritization and decision making

• Use existing, new or emerging technologies, such as Salesforce, Google Apps Script, MS Excel Macros, and other tools to self-develop and deliver creative solutions

• Partner with HR Technology and HR Product Management to refine technical requirements

• Create test scenarios, conduct and/or lead testing teams through testing while documenting results, partnering with HR Technology to resolve defects and providing status updates

• Maintain open communication with customers and cross-functional teams throughout delivery

• Support customers with operational readiness, production validation and stabilization

• Manage work through an Agile delivery framework which includes use of Jira, active participation in stand-ups, core hours and sprint planning

• Analyze production incident data to identify impact, root-cause, resolution and new enhancements

• Ownership of special projects and/or other responsibilities as assigned

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 1 year of experience in information technology or 1 year of experience in data analytics

Preferred Qualifications:

• Bachelor’s Degree in Information Technology, Data Analytics, Business Analysis, Statistics, Business Administration, or Human Resources

• 1+ years of experience in Systems Analysis, Information Technology

• 1+ years of experience with Workday or Salesforce configuration or system administration

• 1+ years of experience working with Microsoft Excel and/or Google Workspace (Docs, Sheets, Slides, Looker, etc.)

• 1+ years of experience with Visual Basic for Applications (VBA) or Google Apps Script

• 1+ years of experience with SaaS configuration

• 1+ years of experience with Agile methodology or Business Process Management (BPM)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.