Citi Group Fraud Process Integration Risk Senior Analyst 

United States, Florida, Jacksonville 

613648745

The Fraud Risk Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits’ Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• Develops and implements effective Fraud detection and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience.
• Proactively identifies fraud detection issues at the strategy and portfolio level and provide analytical/modeling solutions.
• Leverages customer data to build risk segmentation and mitigation strategies.
• Evaluates new tools and products that enhance risk detection and prevention.
• Act as primary interface with internal and external partners to evaluate new tools to build detection and analytical capabilities.​
• Applies subject matter expertise to the prioritization and planning of projects in conjunction with fraud management policies and strategies.
• Interacts with Policy, Operations, and other functional business partners to optimize business strategies.
• Ensures adherence to strict audit and control requirements.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience in Finance or Banking with 2+ years specifically in Retail Banking fraud risk prevention. Prefer direct experience in fraud prevention, Security Operations and/or Retail Banking.

• degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Refer to the Additional Job Description for more information.

The Fraud Risk Senior Analyst responsibilities include:

• Support day to day relationship with Fraud Operations, Risk Policy, and SAR Reporting Compliance.
• Triage requests coming from Analytics, Fraud Operations, Risk Policy, and SAR Reporting Compliance and escalate as appropriate.
• Partner with SAR Reporting Compliance to develop new/revise existing operational procedures and perform Periodic Reviews of all SAR Filing procedures.
• Communicate changes coming from Operations, Risk Policy and/or SAR Reporting Compliance.
• Support the Archer case management system in developing and/or modifying queues and actions.
• Conduct side by sides reviews and focus groups with fraud agents to address concerns and identify opportunities for improvement in customer experience.
• Conduct ad hoc and structured Defect reviews and support process changes stemming from the reviews.
• Identify process opportunities to mitigate losses, reduce expenses, increase efficiencies, and enhance customer satisfaction within the Fraud utility.
• Create business cases using facts and data to supportrecommendations.
• Research and respond to customer

JobSkills/Qualifications

• 5-8 years of experience in Finance or Banking with 2+ years specifically in Retail Banking fraud risk prevention.
• 2+ years of experience preferred in the Special Investigations Unit case review and Suspicious Activity Report filing process. Knowledge should include operational execution, regulatory filing requirements, and operational systems.
• Ability to focus on fraud risk mitigation with a strong focus on customerexperience.
• A strong understanding of the fraud life cycle.
• Ability to identify specific opportunities within fraud processes to address customer pain points and improve the customer experience.
• Exceptional attention to detail with strong organizational skills.
• Excellent written and verbal communication.
• Excellent time management skills and the ability to work to tight deadlines in an ever changing fast paced environment.
• Demonstrated ability to influence others including senior management. Networking and cultivate relationships are essential.

• degree or equivalent experience

Anticipated Posting Close Date:

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