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Citi Group Fraud Process Integration Risk Officer 
United States, Texas 
473586952

10.09.2024

The Fraud Process Integration (FPI) Operations Liaison lead responsibilities include:

  • Manage the daily operations and workflow for a team of Fraud Process Integration Fraud Risk Sr. Analysts (Grade C12).
  • Provide thought leadership to drive change through ongoing monitoring and engagement with key stakeholders.
  • Leverage understanding of operational policies and procedures to ensure potential impacts of fraud policy changes are clearly identified and communicated
  • Lead efforts to research and respond to customer complaints originating from ERU/senior management and drive initiatives to improve processes and optimize customer experience
  • Responsible for identifying gaps in current processes and determining root cause analysis to ensure issues are addressed quickly and effectively.
  • Lead efforts to improve efficiency to maximize ability to mitigate fraud threats through optimal engagement between fraud policy, analytics, and operations
  • Communication of changes coming from Fraud Prevention, Analytics or Operations
  • Coordinating procedure development for new initiatives driven by Fraud Policy.
  • Ensure execution of key initiatives is delivered successfully and defects are not introduced that could impact our customer base negatively or adversely impact our business P&L.
  • Build and utilize extensive network of stakeholders throughout the business to effectively monitor process impacts, gain consensus, and influence to achieve objectives.

Qualifications:

  • 5+ years’ experience in the banking industry, with specific experience in risk management.
  • Requires background in fraud processes and customer interaction. Prefer direct experience in Citi Retail Bank related fraud management.
  • A strong understanding of the fraud life cycle and how to identify specific opportunities within fraud processes to address customer pain points and improve our customer experience is preferred.
  • Exceptional attention to detail with strong organizational skills.
  • Excellent written and verbal communication.
  • Excellent time management skills and the ability to work to tight deadlines.
  • Ability to remain nimble and prioritize workflow based on business need.
  • Strong ability to oversee and manage multiple efforts/projects simultaneously.

Education:

  • Bachelor’s degree preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Retail Banking Fraud experience, preferred

Risk ManagementFraud Risk

Full timeSan Antonio Texas United States$103,920.00 - $155,880.00


Anticipated Posting Close Date:

Sep 21, 2024

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