The Fraud Process Integration (FPI) Operations Liaison lead responsibilities include:
- Manage the daily operations and workflow for a team of Fraud Process Integration Fraud Risk Sr. Analysts (Grade C12).
- Provide thought leadership to drive change through ongoing monitoring and engagement with key stakeholders.
- Leverage understanding of operational policies and procedures to ensure potential impacts of fraud policy changes are clearly identified and communicated
- Lead efforts to research and respond to customer complaints originating from ERU/senior management and drive initiatives to improve processes and optimize customer experience
- Responsible for identifying gaps in current processes and determining root cause analysis to ensure issues are addressed quickly and effectively.
- Lead efforts to improve efficiency to maximize ability to mitigate fraud threats through optimal engagement between fraud policy, analytics, and operations
- Communication of changes coming from Fraud Prevention, Analytics or Operations
- Coordinating procedure development for new initiatives driven by Fraud Policy.
- Ensure execution of key initiatives is delivered successfully and defects are not introduced that could impact our customer base negatively or adversely impact our business P&L.
- Build and utilize extensive network of stakeholders throughout the business to effectively monitor process impacts, gain consensus, and influence to achieve objectives.
Qualifications:
- 5+ years’ experience in the banking industry, with specific experience in risk management.
- Requires background in fraud processes and customer interaction. Prefer direct experience in Citi Retail Bank related fraud management.
- A strong understanding of the fraud life cycle and how to identify specific opportunities within fraud processes to address customer pain points and improve our customer experience is preferred.
- Exceptional attention to detail with strong organizational skills.
- Excellent written and verbal communication.
- Excellent time management skills and the ability to work to tight deadlines.
- Ability to remain nimble and prioritize workflow based on business need.
- Strong ability to oversee and manage multiple efforts/projects simultaneously.
Education:
- Bachelor’s degree preferred.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Retail Banking Fraud experience, preferred
Risk ManagementFraud RiskFull timeSan Antonio Texas United States$103,920.00 - $155,880.00
Anticipated Posting Close Date:
Sep 21, 2024View the " " poster. View the .
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