Citi Group Fraud Process Integration Risk Officer Hybrid 

United States, Florida, Jacksonville 

673725509

The Fraud Process Integration (FPI) Operations Liaison lead responsibilities include:

• Manage the daily operations and workflow for a team of Fraud Process Integration Analysts Grade Level C12.
• Provide thought leadership to drive change through ongoing monitoring and engagement with key stakeholders
• Leverage understanding of operational policies and procedures to ensure potential impacts of fraud policy changes are clearly identified and communicated
• Lead efforts to research and respond to customer complaints originating from ERU/senior management and drive initiatives to improve processes and optimize customer experience
• Responsible for identifying gaps in current processes and determining root cause analysis to ensure issues are addressed quickly and effectively.
• Lead efforts to improve efficiency to maximize ability to mitigate fraud threats through optimal engagement between fraud policy, analytics, and operations
• Communication of changes coming from Fraud Prevention, Analytics or Operations
• Coordinating procedure development for new initiatives driven by Fraud Policy.
• Ensure execution of key initiatives is delivered successfully and defects are not introduced that could impact our customer base negatively or adversely impact our business P&L.
• Build and utilize extensive network of stakeholders throughout the business to effectively monitor process impacts, gain consensus, and influence to achieve objectives.

Qualifications:

• 5+ years’ experience in the banking industry, with specific experience in risk management.
• Requires background in fraud processes and customer interaction. Prefer direct experience in Citi Retail Service or Branded Cards related fraud management.
• A strong understanding of the fraud life cycle and how to identify specific opportunities within fraud processes to address customer pain points and improve our customer experience is preferred.
• Exceptional attention to detail with strong organizational skills.
• Excellent written and verbal communication.
• Excellent time management skills and the ability to work to tight deadlines.
• Ability to remain nimble and prioritize workflow based on business need.
• Strong ability to oversee and manage multiple efforts/projects simultaneously.

Education:

• Bachelor’s degree or equilvant experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

View the " " poster. View the .

View the .

View the