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Bank Of America Lead Operations Representative - Global United States, Illinois, Chicago 599344061
This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.
Line of Business Description:
Individual contributor role that demonstrates leadership qualities as Lead Operations Representative. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, MICR/image, lockbox, remittance processing and performing other support operations functions as required. Maintains internal operational controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Lead Ops Rep level and will serve as the workflow coordinator and subject matter expert for LCOP. Able to strategize and prioritize to meet client deadlines. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. Will serve as peer coach and provide guidance and direction to team members.
Responsibilities:
Contributes to overall success of an Operations team as an individual contributor
Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
Provides functional expertise knowledge to projects or initiatives relating to the business unit
Maintains internal operational and financial controls and works within the risk appetite of the business unit
Continues to review processes to ensure they are efficient and implements process improvement opportunities
Required Qualifications:
5 + years of progressive banking and lockbox experience
Internal bank system experience e.g.(KATS, VICOR, RIDS)
Ability to work under pressure in a team environment
Excellent interpersonal and communication skills
Comfortable interacting with senior management and internal business control partners
Detail orientation
Ability to manage multiple priorities and multi task
Excellent time management and prioritization skills
Ability to meet tight deadlines
Ability to lead team huddles to deliver important departmental updates to team
Ability and willingness to continuously learn on the job
Ability to problem-solve and take ownership of process improvements
Ability to work in a team environment
Excellent verbal and written communication skills with ability to communicate effectively with senior leadership
Ability to assist in leading and delivering change initiatives
Flexibility- ability to work overtime when needed to meet client deadlines
Holiday work is required
Ability to communicate computer system problems
Skills:
Data Collection and Entry
Active Listening
Adaptability
Attention to Detail
Collaboration
Reporting
Critical Thinking
Customer and Client Focus
Oral Communications
Planning
Account Management
Process Management
Conflict Management
Decision Making
Inclusive Leadership
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