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Bank Of America Lead Operations Representative - Global United States, Florida, Hialeah 501168064
This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.
Responsibilities:
Contributes to overall success of an Operations team as an individual contributor
Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
Provides functional expertise knowledge to projects or initiatives relating to the business unit
Maintains internal operational and financial controls and works within the risk appetite of the business unit
Continues to review processes to ensure they are efficient and implements process improvement opportunities
Required Qualifications:
Enthusiastic, highly motivated
Self-starter
Focus on Results
Collaborates effectively to get things done
Communicates effectively
Learns and adapts
Will follow established processes and guidelines
Manages time efficiently
Focuses on results
Must be flexible to work weekends/holidays/ or extended hours
Ability to lift up to 50 lbs.
Prior Cash Vault Experience
Skills:
Active Listening
Adaptability
Attention to Detail
Collaboration
Data Collection and Entry
Critical Thinking
Customer and Client Focus
Oral Communications
Planning
Reporting
Account Management
Conflict Management
Decision Making
Inclusive Leadership
Process Management
Cash Management
Risk Management
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