דרושים Tpm Iii Hardware Msp Cx Support ב-אמזון ב-United States, Massachusetts, Boston

The Support Engineer will:- Identify and escalate system defects, trends, opportunities and to implement improvement to the system.
- Collect appropriate information to satisfy investigation requirements, creating relevant reports and recommendations for solutions.- Dive deep into ambiguous issues and implement effective solutions.
- Be proactive in addressing issues and problems, with the ability to work autonomously with minimal direction or no direction- Support several projects at one time, and to accept re-prioritization as necessary.
- A history of successfully keeping up with high levels of ambiguity, changing project conventions, and shifting priorities.
- Be comfortable wearing headphones throughout the day for critical and nuanced audio analysis and triage work.

- 2+ years of technical support experience or 2+ years of project/program management experience.
- Experience troubleshooting and debugging technical systems.
- Bachelor's degree in engineering or linguistics or relevant field.
- Experience in cross functional research and data collection, and ability to clearly document and communicate findings.

- ML background with a focus on LLMs.
- Experience scripting in modern program languages.
- Demonstrated ability to integrate AI solutions into daily workflows and processes.

The Support Engineer will:- Identify and escalate system defects, trends, opportunities and to implement improvement to the system.
- Collect appropriate information to satisfy investigation requirements, creating relevant reports and recommendations for solutions.- Dive deep into ambiguous issues and implement effective solutions.
- Be proactive in addressing issues and problems, with the ability to work autonomously with minimal direction or no direction- Support several projects at one time, and to accept re-prioritization as necessary.
- A history of successfully keeping up with high levels of ambiguity, changing project conventions, and shifting priorities.
- Be comfortable wearing headphones throughout the day for critical and nuanced audio analysis and triage work.

- 2+ years of technical support experience or 2+ years of project/program management experience.
- Experience troubleshooting and debugging technical systems.
- Bachelor's degree in engineering or linguistics or relevant field.
- Experience in cross functional research and data collection, and ability to clearly document and communicate findings.

- ML background with a focus on LLMs.
- Experience scripting in modern program languages.
- Demonstrated ability to integrate AI solutions into daily workflows and processes.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.Key job responsibilities
- Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
- Assist with activities to triage and escalate system or network outages to reduce downtime
- Understand and execute change management activities in a high availability environment
- Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
- Effectively manage and oversee IT asset inventories- Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
- Occasional travel required based on the needs of the business
- Participate in 24/7 on-call duty required for isolated high-severity incidents, serving as escalation point outside regular hours
A day in the life
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) PlanLearn more about our benefits here:

- High school or equivalent diploma
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- Excellent customer facing skills

- Bachelor's degree
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience supporting video conference and teleconference equipment
- Experience in Active Directory and Windows Server backup solutions
- Ability to write simple scripts in an administrative language
- Strong analytical skills with demonstrated problem solving abilities
- Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation

The Support Engineer will:- Identify and escalate system defects, trends, opportunities and to implement improvement to the system.
- Collect appropriate information to satisfy investigation requirements, creating relevant reports and recommendations for solutions.- Dive deep into ambiguous issues and implement effective solutions.
- Be proactive in addressing issues and problems, with the ability to work autonomously with minimal direction or no direction- Support several projects at one time, and to accept re-prioritization as necessary.
- A history of successfully keeping up with high levels of ambiguity, changing project conventions, and shifting priorities.
- Be comfortable wearing headphones throughout the day for critical and nuanced audio analysis and triage work.

- 2+ years of technical support experience or 2+ years of project/program management experience.
- Experience troubleshooting and debugging technical systems.
- Bachelor's degree in engineering or linguistics or relevant field.
- Experience in cross functional research and data collection, and ability to clearly document and communicate findings.

- ML background with a focus on LLMs.
- Experience scripting in modern program languages.
- Demonstrated ability to integrate AI solutions into daily workflows and processes.

Key job responsibilities
• Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems
• Partner with product development, manufacturing, and site-level reliability, maintenance, and engineering (RME) teams to maximize the performance of advanced robotics systems
• Identify, analyze and resolve mechanical and system issues across the MSP product suite
• Design and implement electro-mechanical tools and fixtures to support deployed and new products
• Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of advanced robotics systems
• Develop and implement diagnostic tools to minimize troubleshooting and machine downtime
• Create an escalation process for hardware and systems issues impacting the MSP product suite
• Develop and implement preventative maintenance procedures and training content for advanced robotics systems
• Lead on-site training sessions for on-site RME teams supporting Amazon operations
• Develop and implement systems and processes for spare parts management
• Conduct safety, ergonomic, and risk assessments on MSP products and tools and preventative maintenance procedures
• Produce daily and weekly reports on the safety, reliability, and performance of the products in the MSP product suite
• Provide requirements and “voice of the customer” feedback to development and support teams
• Up to 75% travel expected
• Flexible locations across the US

- BS in Engineering (Mechanical, Electrical, Industrial, or related field)
- 4+ years of experience designing and supporting robotics systems
- Knowledge and/or working experience with statistical analysis tools, data visualization, and program management
- Experience leading disciplined technical problem-solving
- Experience with 8D, 5-Why, Fishbone, FMEA, or comparable root cause analysis methodologies
- Excellent communication skills with the ability to articulate complex technical issues
- Ability to manage multiple high-priority tasks simultaneously

- MS in Engineering (Mechanical, Electrical, Industrial, or related field)
- Knowledge and or working experience in dealing with big data - Familiarity with industry standard CAD & FEA design tools, industry trends, and design for supportability
- Familiarity with high-level programming languages including Java, C++, MySQL, or Python, among others
- Experience creating and implementing scalable standard operating procedures, performance metrics, and feedback mechanisms
- Experience managing new hardware implementation projects
- Experience with PLCs and controls systems

Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Champion and advocate for customer requirements within AWS (e.g. feature request)
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 3+ years of experience in design/implementation/operations/consulting with distributed applications
- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment

Utility Computing (UC)
Key job responsibilities
* Design, develop, and operate highly-scalable software services
* Solve complex problems with a diverse team of engineers
* Mentor and grow junior engineers
* Contribute to a fun, inclusive team cultureA day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent