Amazon Hardware Support Engineer 

United States, Massachusetts, Boston 

168989059

Key job responsibilities
• Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems
• Partner with product development, manufacturing, and site-level reliability, maintenance, and engineering (RME) teams to maximize the performance of advanced robotics systems
• Identify, analyze and resolve mechanical and system issues across the MSP product suite
• Design and implement electro-mechanical tools and fixtures to support deployed and new products
• Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of advanced robotics systems
• Develop and implement diagnostic tools to minimize troubleshooting and machine downtime
• Create an escalation process for hardware and systems issues impacting the MSP product suite
• Develop and implement preventative maintenance procedures and training content for advanced robotics systems
• Lead on-site training sessions for on-site RME teams supporting Amazon operations
• Develop and implement systems and processes for spare parts management
• Conduct safety, ergonomic, and risk assessments on MSP products and tools and preventative maintenance procedures
• Produce daily and weekly reports on the safety, reliability, and performance of the products in the MSP product suite
• Provide requirements and “voice of the customer” feedback to development and support teams
• Up to 75% travel expected
• Flexible locations across the US

- BS in Engineering (Mechanical, Electrical, Industrial, or related field)
- 4+ years of experience designing and supporting robotics systems
- Knowledge and/or working experience with statistical analysis tools, data visualization, and program management
- Experience leading disciplined technical problem-solving
- Experience with 8D, 5-Why, Fishbone, FMEA, or comparable root cause analysis methodologies
- Excellent communication skills with the ability to articulate complex technical issues
- Ability to manage multiple high-priority tasks simultaneously

- MS in Engineering (Mechanical, Electrical, Industrial, or related field)
- Knowledge and or working experience in dealing with big data - Familiarity with industry standard CAD & FEA design tools, industry trends, and design for supportability
- Familiarity with high-level programming languages including Java, C++, MySQL, or Python, among others
- Experience creating and implementing scalable standard operating procedures, performance metrics, and feedback mechanisms
- Experience managing new hardware implementation projects
- Experience with PLCs and controls systems