Amazon Support Engineer Alexa 

United States, Massachusetts, Boston 

593277803

The Support Engineer will:Build a thorough understanding of system components and behaviors, and mechanisms/methods for addressing improvements
Identify and escalate system defects, trends, opportunities and to implement improvement to the system
Collect the appropriate information to satisfy the requirements of each investigation and to create relevant reports and recommendation for solutionDive deep into ambiguous issues and implement solutionsProactive in addressing issues and problems and an ability to work autonomously, with minimal or no directionSupport several projects at one time, and to accept re-prioritization as necessary
A history of successfully keeping up with high levels of ambiguity, changing project conventions, and shifting priorities

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON