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Wells Fargo Senior Human Resources Operations Representative Philippines, Caloocan 585549085
In this role, you will:
Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and customer support tools for human resources operations
Perform complex business, operational and customer support tasks in support of initiatives within human resources
Resolve escalated issues using technical knowledge and expertise to perform work, action requests, and achieve goals
Interact with immediate team, functional area, and internal peers to provide guidance on human resources operations processes and deliverables
Assist employees on human resources related issues providing complex policy interpretation
Provide subject matter expertise and interpretation of procedures to less experience staff
Required Qualifications:
4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Job Expectations:
Conduct regular quality review for the assigned team.
Provides recommendation to the managers regarding quality and over-all performance of the team, and help the managers align operational strategies to reach goals and targets for an identified period.
Recommends or highlights needed corrective actions to managers and HRBP/ER to team members who have recurring delivery issues.
Support customer queries for at least knowledge in all skills and able to utilize five core skills.
Process complex or escalated andsupport processes of
Provide quality and maintain process standards and adherence for Tier 1 level support or first contact resolution for customers using the Employee Care resources (i.e.., procedures, knowledge articles, alerts, etc.)
Provide team support (in-person or team chat).
Provide timely coaching and documented feedback and support to specialists (quality and case management).
Ensuring all queues are closed at EOD (if applicable).
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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