Wells Fargo Associate Human Resources Operations Representative 

Philippines, Caloocan 

545413945

In this role, you will:

• Perform a variety of routine human resources tasks pertaining to company policies, benefits, payroll, training, time away or any other related inquiries, in a service center or human resource department environment
• Work within internal human resources information systems (HRIS; such as ServiceNow and Workday) to assist in resolving basic issues or inquiries
• Assist employees on human resources related issues using developing knowledge of company personnel policies and procedures
• Review employee files and furnish information to authorized persons
• Receive direction from supervisor regularly and escalate questions and issues to more senior roles
• Support human resources operations; seek ways to improve processes within established procedures

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Candidate must have completed at least 2 years of college education
• Candidate must have at least 18 months of relevantcall center experience. Preferably with HR call center experience, banking or support type andhas strong phones background.
• Must be knowledgeable in Workday, ServiceNow or Contract Resource Tool
• Must knowledgeable in Workday, ServiceNow or Contract Resource Tool
• Must have good problem solving and analytical skills. Able to accurately process high volume of work within established deadline
• Amenable to work on shifting schedule, mostly catered to US time
• Amenable to work on selected PH/US Holidays.

Job Expectations:

• KeyResponsibilities:What are the responsibilities of the specific role tied to the functional line of business
  • Support customer queries for at leastthree core skills
    (Payroll, NH Benefits, Qualified Events) .
  • Processsimpletomoderatelycomplex queries in trained skill areas (can be with guidance from senior HR reps or manager).
  • ProvidequalityTier 1 level support or first contact resolution for customers using the Employee Care resources (i.e., procedures, knowledge articles, alerts, etc.)
  • Ensure qualitydocumentation for cases.
  • Coordinatewith leadership for resolution of queries not addressed in Employee Care resources.
  • Provide positivecustomer experienceto employees.
  • Provide positivecustomer experienceto employees

23 Aug 2024

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.