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Wells Fargo Associate Human Resources Operations Representative 
Philippines, Caloocan 
911755486

27.03.2025


In this role, you will:

  • Perform a variety of routine human resources tasks pertaining to company policies, benefits, payroll, training, time away or any other related inquiries, in a service center or human resource department environment
  • Work within internal human resources information systems (HRIS; such as ServiceNow and Workday) to assist in resolving basic issues or inquiries
  • Assist employees on human resources related issues using developing knowledge of company personnel policies and procedures
  • Review employee files and furnish information to authorized persons
  • Receive direction from supervisor regularly and escalate questions and issues to more senior roles
  • Support human resources operations; seek ways to improve processes within established procedures


Required Qualifications:

  • 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • With at least 6+ months of contact center experience .
  • Preferably with HR Contact Center experience .
  • With experienced in supporting different channels such as phones, chat or email .
  • Knowledgeable in Workday, ServiceNow or Contract Resource Tool .
  • Good problem solving and analytical skills. Able to accurately process high volume of work within established deadlines.
  • Amenable to work on shifting schedule , mostly catered to US time.
  • Amenable to work on selected PH/US Holidays .


Job Expectations:

  • Support customer queries for at least three core skills (Payroll, NH Benefits, Qualified Events).
  • Process simple to moderately complexqueries in trained skill areas (can be with guidance from senior HR reps or manager).
  • Provide quality Tier 1 level support or first contact resolution for customers using the Employee Care resources (i.e., procedures, knowledge articles, alerts, etc.)
  • Ensure quality documentation for cases.
  • Coordinate with leadership for resolution of queries not addressed in Employee Care resources.
  • Provide positive customer experience to employees.

29 Apr 2025


We Value Diversity

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Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.