JPMorgan AWM Business Resiliency - Crisis Management 

United States, Ohio, Columbus 

582223211

As an AWM Business Resiliency Incident & Crisis Management, Vice President, you will oversee the incident management program, feedback to enhance testing/simulation capabilities, manage disruption events and work on high-impact strategic initiatives with senior leadership visibility.

Job Responsibilities

• Oversee daily incident management, including command center coverage, status calls and business communications
• Support crisis management efforts, including after-action reviews, any follow-ups and opportunities for improvement. Coordinate follow-the-sun crisis coverage model
• Support high-impact strategic initiatives to drive innovation within the team (e.g., AI/LLM)
• Maintain standards, procedures, job aids, and other documentation needs
• Develop presentations, prepare reports and metrics, support governance needs

Required qualifications, capabilities and skills

• Minimum 5 years’ experience in business resiliency, crisis/incident management or related field
• Problem solving, project management skills and a strategic mindset with a results-oriented approach
• Excellent communication skills (written/verbal)
• Strong presentation skills and ability to step into leadership role when needed
• Ability to conduct threat assessments, hazard identification, and risk mitigation
• Experience in a fast-paced environment, managing multiple projects with competing priorities
• As real-life disruptions can occur at any time, we require some flexibility in work hours, as needed