JPMorgan Vendor Management Sr Specialist II - CLS Support Heathrow FL 

United States, Florida 

574479398

As a Vendor Management. Sr. Specialist II in the CLS Department you will work with internal Chase partners, external post charge off Collection Agencies and Collection Litigation Law Firms (LF’s) / Pre Lit Agencies to manage account maintenance throughout the placement lifecycle. You will process back-office control reporting and will work with internal business partners to ensure Vendor/ LF adherence to the Service Level Agreements are maintained. You will also support processes which are inclusive of, but not limited to: auditing of account level processes between Chase and the third party collection vendor, root cause analysis on exception reporting, escalating process breaks and gaps, managing small scale initiatives, validating the control environment between Chase and the third party collection vendor, invoicing fees due to Chase, and tracking and trending of law firm and agency issues. You will be assisting manager when meeting with Delivery Managers, Agency Vendors, Law Firms and business partners on trending performance issues, remediation and/or recommendations for process improvements. Finally you will be responsible for a number of different tasks and processes and required to prioritize and manage the workload as business needs change.

Job responsibilities

• Peer mentoring of new hires and co-workers as process back up individuals
• Process Daily, Weekly and Monthly Recall files between the Collection Agencies and LF’s/Pre Lit Agencies
• Analyze and/or remediate vendor account with possible legal or regulatory compliance risk, determine root Cause High Risk account exceptions to mitigate negative customer impact
• Process Daily, Weekly and Monthly Recall files between the Vendors / Law Firms network
• Manage remediation of special account issues, both internal and external in nature, manage small to moderate scale initiatives through project management cycle
  Maintain and update policy documentation for both internal and external use, perform control validations for internal processes
• Audit Vendor adherence to Chase requirements- such as calling, security and control requirements, monitors inventory report tools to identify errors, mismatch and any discrepancies on all accounts with vendor
• Support the vendor team [Including but not limit to Agency, Sales, Litigation, and Probate] in completing the task associated with identification, resolution of questions/issues and placement/handling of outsourced or sold accounts
• Support the vendor team [Including but not limit to Agency, Sales, Litigation, and Probate] needs with manual phone and email communication via internal inquiries and account issues
• Respond to requests for documentation or media from buyers, customers or vendors for outsourced or sold accounts, process closure files and resolves all closure rejects
• Support vendor/ LF account issues, inquiries and projects and Key Matter (Regulatory, Legal and Corporate) inquiries, both internal and external
• Handles substantive problems independently, receive limited supervision/instruction

Required qualifications, capabilities, and skills

• 6+ months in any non-phone or specialty unit such as collections, process management , Escalations complaints, etc.
• Strong communication skills (verbal and written) and interpersonal skills
• Strong analytical skills
• Ability to work in a fast paced and rapidly changing environment
• Strong knowledge of Microsoft Office (Outlook, Access, excel and Word)
• Effective decision making (must possess good judgment) and prioritization skills
• Must have effective time management skills and be able to meet tight deadlines with a high degree of accuracy; adjusting plans and actions in response to changes
• Ability to successfully manage internal and external relationships with individuals of all levels within the organization
• Identify and establish relationships to utilize as resources in accomplishing goals
• Proven ability to work independently and efficiently, Self-directed, self-starting individual, requires minimal supervision
• Consider the timing impact when determining findings for financial controls. Due to Agencies and Law Firms using multiple systems of records (Chase does not have the same expectations for all law firms and specialist have to accommodate)

Preferred qualifications, capabilities, and skills

• Two years of collection and/or customer service experience
• Working knowledge of C3 and Integrated Collections Platform (ICP) systems