JPMorgan Vendor Support - Management Senior Specialist II 

United States, Florida 

247059229

As a Vendor Management Senior Specialist II in the Vendor & Auto Support department [Including but not limit to Agency, Sales, Litigation, and Probate] your primary focus will be in completing the tasks associated with identification, resolution of questions/issues and placement/handling of outsourced or sold accounts. You will support Chase internal partners with managing placement/handling/sale of charged off accounts, and provide regular communications to all vendors while handling payments from vendors. In addition, you will act as a peer coach and/or technical expert and assists others in understanding or completing assignments.

Job responsibilities

• Process Daily, Weekly and Monthly Recall files between the Collection Agencies and LF’s/Pre-Lit Agencies
• Analyze and/or remediate vendor account with possible legal or regulatory compliance risk
• Root Cause High Risk account exceptions to mitigate negative customer impact
• Manage remediation of special account issues, internal /external in nature & small to moderate scale initiatives through project management cycle
• Audit Vendor adherence to Chase requirements- such as calling, security and control requirements
• Monitors inventory report tools to identify errors, mismatch, and any discrepancies on all accounts with vendor
• Review written correspondence and forward to vendor for proper resolution.
• Review and log customer complaints and follow up with vendor to ensure issue was properly addressed.
• Support vendor/ LF account issues, inquiries, and projects and key Matter (Regulatory, Legal and Corporate) inquiries, both internal and external
• Consider timing impacts when determining findings for financial controls, due to Agencies and Law Firms using multiple systems of records.

Required qualifications, capabilities, and skills

• Strong knowledge of Microsoft Office (Outlook, Access, excel and Word)
• 6 months - 2 years in any non-phone or specialty unit such as collections, process management, Escalations complaints, etc.
• Strong communication skills (verbal and written) and interpersonal skills and Strong computer and analytical skills
• Effective decision making, good judgment and prioritization skills
• Effective time management skills to be able to meet tight deadlines with a high degree of accuracy, adjusting plans and actions in response to changes
• Ability to successfully manage internal and external relationships with individuals of all levels within the organization.

Preferred qualifications, capabilities, and skills

• Should be in current role for a minimum of 12 months
• Must be rated as On Track or Strong standards on performance review and not be on any form of corrective action or have been on any corrective counseling for the past 12 months
• High School Diploma or higher education and 2 yrs of collection and/or customer service experience
• Subject matter expert within function. Knowledge of C3 and Integrated Collections Platform (ICP) systems