Informatica Lead Software Engineer - Informatica MDM 

United States, Florida, Orlando 

569900147

Your Role Responsibilities? Here's What You'll Do

• Resolve complex technical issues related to the company's software products via telephone and email/internet.
• Manage communications with customers, at all levels, to.
• Advanced user of information tools and training to provide, high levels of customer satisfaction.
• Participate in problem escalation and call prevention projects to help customers and other technical support staff increase efficiency.
• Contribute to the online knowledge base of known issues/solutions.
• Acquire specialized knowledge in specific company products.
• Participates in technical forums.
• Provide feedback on the area of specialisation to R&D.
• Coordinate with Quality Assurance and Engineering teams to provide tracking and resolution of change requests.
• May serve as a team lead and will mentor Associates and Support Engineers.
• Contribute to the team recruitment process by serving on interview panels.
• Work only on specific areas based on the criticality and complexity of the issues.

What We'd Like to See

• Use developing to meet work objectives and to influence and mentor the work of others within the functional area.
• Work on issues requiring analytical, often requiring the application of defined procedures to determine appropriate action.
• Communicate at all levels of the organization, with senior executive level interaction.
• Use business objectives or assignments to guide own work and to direct the work of others.
• Develop subordinate and peer relationships through knowledge transfer and mentoring.
• Well-developed knowledge of relational database management theory and practices.

Role Essentials

• BA/BS or equivalent educational background.
• Minimum 5+ years of relevant professional experience.

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit