Your key responsibilities
You will likely spend most of your time executing assignments which form part of our Global Mobility framework. In order to do so effectively, you will connect with colleagues around the world to understand the cyclical nature of the respective programs, business needs & assignment numbers. Your key responsibilities will be:
- Preparation of relocation packages, including, but not limited to preparation of cost estimates, assignment contracts, processing expenses etc.
- Work closely with home/host Mobility Consultant to provide overall assignment management for inbound and outbound assignments
- Ensure appropriate approvals of mobility assignments
- Work closely with internal departments (e.g. Talent team, Finance, Tax and Immigration) to ensure assignment is compliant
- Work with external vendors to manage some aspects of relocation matters (e.g. home search)
- Frequent communication with assignees to ensure their assignment is progressing as planned
- Provide day to day advice on mobility related queries, including but not limited to mobility framework, international and domestic (if applicable) assignments, and application of relevant immigration and taxation legislation
- Develop and maintain strong relationships with key senior stakeholders from the business to assist with the delivery of Mobility to meet business objectives
- Engage frequently with virtual Mobility support team to ensure necessary activities are executed as and when needed
- Resolve mobility related issues and escalate where needed
- Identify process improvements/efficiencies
- Involvement in ad hoc projects as required
- Assist in the review of data and information maintained in knowledge tools (e.g. SharePoint)
- Assist in the compensation data collection process, as required by other countries’ offices
- Managing and updating systems used to support mobility and data integrity
Due to global nature of the role, a certain level of flexibility on working hours will be required.
Skills and attributes for success
You will have the ability to understand a matrixed organization and communicate effectively to connect our people with each other to drive things forward. You will have knowledge and experience in international mobility at a large multinational firm. You are comfortable handling multi-layered issues and have the ability to navigate complex organizational structures effectively, even in times of ambiguity. You are someone with strong organizational skills, who is proficient at prioritizing and managing multiple, time-sensitive initiatives simultaneously.
Desired skills for the role
- Strong knowledge and experience of international mobility regarding policies, processes and systems
- Good understanding of relevant tax and immigration legislation
- Ability to build and maintain professional internal and external client/business/assignee relationships at all times
- Ability to prioritize work and managing workload in busy periods
- Demonstrate an ability to apply the relevant (assignment framework, expatriate cost, etc.) principles to business needs
- Interpret and apply technical knowledge to existing stakeholder’s situation and develop an understanding of stakeholder’s business environment and culture
- Ability to communicate effectively with Service Line leaders, Talent team, Tax & Immigration team, as well as external vendors
- Ability to use a Global Mobility Technology tool as well as other Mobility and relevant HR systems and knowledge tools, including maintaining and using the system efficiently
Ideally, you’ll also have
- Good knowledge and experience of international mobility
- Competent at handling multiple tasks concurrently
- Customer service oriented with good team spirit
- Good communication, including intercultural communication, interpersonal and influencing skills
- Strong attention to details
- Good computer skills in Microsoft Office applications (Word, Excel, PowerPoint)
- Good intellectual rigour and commercial awareness