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Client Success Manager-Paid Search
Duties and Responsibilities:
● Partner with Skai™ Client Success Directors to actively build relationships with client partners
● Assist Client Success Directors in driving client retention, and identifying business growth opportunities
● Provide initial, and ongoing training to clients to enable them to effectively use the Skai™ platform
● Assist clients in basic implementation and usage of Skai™ products
● Provide technical support and search marketing best practice and strategy recommendations
● Communicating regularly with the customer to evaluate satisfaction
● Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution
● Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
● To collaborate with Local and Social client success teams
● Energized by solving problems and finding opportunities to make clients successful
● Ensure client expectations are exceeded!
Requirements
● B.A. or B.S.
● Hands on SEM campaign implementation and management experience
● Ability to understand basic SEM analytics
● Ability to perform detailed client audits to identify client needs or workflow gaps
● 2+ years experience in client services and/or technical project management
● Ability to thrive in a fast paced environment with tight deadlines
● Ability to elicit client feedback to help direct continuous improvements for the Skai™ Search platform
● Phenomenal communication skills and organized project management
● Experience collaborating with a team both locally and virtually
● Organized and methodical, with excellent time management skills
● Skai™ or other SEM platform experience preferred
● Ability to travel occasionally
● Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
● Passion and dedication
● Desire to be the best
● Ability to work both independently and as part of a team
● Strong interpersonal communication skills - in writing and verbally
● Proven track-record of problem-solving
● Results oriented
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