Skai Client Success Manager-Search 

United States, Illinois, Chicago 

576264463

Client Success Manager-Paid Search

Duties and Responsibilities:

● Partner with Skai™ Client Success Directors to actively build relationships with client partners

● Assist Client Success Directors in driving client retention, and identifying business growth opportunities

● Provide initial, and ongoing training to clients to enable them to effectively use the Skai™ platform

● Assist clients in basic implementation and usage of Skai™ products

● Provide technical support and search marketing best practice and strategy recommendations

● Communicating regularly with the customer to evaluate satisfaction

● Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution

● Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity

● To collaborate with Local and Social client success teams

● Energized by solving problems and finding opportunities to make clients successful

● Ensure client expectations are exceeded!

Requirements

● B.A. or B.S.

● Hands on SEM campaign implementation and management experience

● Ability to understand basic SEM analytics

● Ability to perform detailed client audits to identify client needs or workflow gaps

● 2+ years experience in client services and/or technical project management

● Ability to thrive in a fast paced environment with tight deadlines

● Ability to elicit client feedback to help direct continuous improvements for the Skai™ Search platform

● Phenomenal communication skills and organized project management

● Experience collaborating with a team both locally and virtually

● Organized and methodical, with excellent time management skills

● Skai™ or other SEM platform experience preferred

● Ability to travel occasionally

● Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus

● Passion and dedication

● Desire to be the best

● Ability to work both independently and as part of a team

● Strong interpersonal communication skills - in writing and verbally

● Proven track-record of problem-solving

● Results oriented