Oversee the strategic and operational direction of the Accommodation Service delivery organization, in alignment with key stakeholders, strategic initiatives and business plans.
Conceptualize and deploy industry best practices in reference to process excellence, technology products and services that will have tangible long-term benefit to the company and employees.
Direct the most complex transformation projects that enable effective consolidation of service delivery and deployment of best practices for a consistent employee experience that will span across all of Intuit’s business units and countries where Intuit operates.
Analyze business unit data to identify trends and recommend solutions to improve team performance, retention, and partner and employee experience.
Build a high performance work culture & rewarding work environment leveraging diverse talent.
Coordinate with vendors for medical and clinical review.
Maintain strict confidentiality in verbal and written communications.
Qualifications
Bachelor's Degree from an accredited college or university or equivalent experience in either Integrated Disability and Absence Management, Workers’ Compensation or Risk Management
10+ years of experience leading an Accommodation (or related) practice for a large, multi-state and/or global employer
Deep knowledge and understanding of federal and state disability laws regarding employees with disabilities, specifically ADA/ADAAA
Deep knowledge and understanding of federal, state and local leave of absence regulations, specifically FMLA
Experience with accommodation and/or disability laws outside the U.S.
Excellent customer service and communication skills, both verbal and in writing while maintaining superior attention to detail
Experience translating business needs into service delivery, producing the right results for the company and the employee
Strong self-management and organizational skills with proven ability to build strong relationships and influence others while working in a cross functional environment, preferably with senior members of the business
Detail oriented with a strong ability to analyze, problem solve, organize and manage multiple priorities with excellent follow-up skills in a fast-paced environment
Experience working with knowledge workers and highly skilled technology workforces
Technically proficient in Google suite; GMail, Docs, Sheets, Slides, etc.
Experience with Salesforce or similar contact management systems, or accommodation case management tracking systems
Plus if certified in Lean or Six-Sigma, or proven expertise in business reengineering / transformation using Lean and Six Sigma, or similar methodologies.