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Bank Of America GBGM AML Refresh & Enablement Ops – Production Mgmt UAT Testing United States, North Carolina, Charlotte 531641040
Job Description:
Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.
Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. This employee will work within the Production Management organization supporting testing for various Refresh processes, responsibilities include:
- Management and oversight of the Testing & Validation Routines across Refresh Operations. Including GFC Calibration Process, GSS Weekly Reporting & Governance, and NACIS Code Change approvals & Tracking.
- Defect Remediation Reporting for GFC, EDD, M&I, ILQA, BANA India.
- Document Exceptions Processing including Document Management Escalations, Routing of Documents to Central Indexing, and Management/Resolution of Exceptions
- AWARE Improvements Oversight including UAT testing, Transformation/PMO Enablement, AWARE User Forum, GIS Reporting Metrics, PAPA Ticket Trend Analysis
Job Requirements:
- 2+ years experience in Business Controls environment.
- Excellent verbal and written communications skills.
- Documented experience performing in a process-oriented production environment that changes periodically.
- Familiar with MS Office Suite (Excel/Word/Outlook/Access).
- Proven ability to: work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy and integrity, and work and execute with minimal supervision or remote management.
Responsibilities:
- Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
- Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
- Performs QA activities including executing on controls, managing cases, and reporting results
- Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
- Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Skills:
- Controls Management
- Issue Management
- Monitoring, Surveillance, and Testing
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Problem Solving
- Written Communications
- Decision Making
- Innovative Thinking
- Prioritization
- Recording/Organizing Information
- Research
Desired Skills:
- AWARE, GSS ICON, Tableau
- College degree (Associates or higher) or comparable work experience
- Experience leading highly productive teams in a fast-paced environment Familiar with MS Office Suite
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