Qualcomm Salesforce Administrator Senior 

India, Telangana, Hyderabad 

529875003

Job Area:

Information Technology Group, Information Technology Group > IT Programmer Analyst

Key Responsibilities:

• Administer and support Salesforce Sales Cloud and Service Cloud applications.

• Perform regular system maintenance, including user account management, data integrity, and system backups.

• Configure and customize Salesforce to meet business requirements, including creating custom objects, fields, workflows, and validation rules.

• Develop and maintain reports, dashboards, and analytics to provide insights into business performance.

• Collaborate with stakeholders to gather requirements and implement solutions that enhance the user experience.

• Provide training and support to end-users, ensuring they are proficient in using Salesforce.

• Troubleshoot and resolve issues related to Salesforce functionality and performance.

• Stay up-to-date with Salesforce releases and new features, and implement them as appropriate.

• Ensure data security and compliance with company policies and industry regulations.

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 5-8 years of experience with minimum 3 years in Salesforce platform.

• Salesforce Administrator certification is required; additional Salesforce certifications are a plus.

• Proven experience as a Salesforce Administrator, with a focus on Sales Cloud and Service Cloud.

• Strong understanding of Salesforce best practices and functionality.

• Excellent problem-solving skills and attention to detail.

• Ability to work independently and as part of a team.

Strong communication and interpersonal skills.

Minimum Qualifications:

• 3+ years of work experience in programming, scripting, and/or automation or IT-relevant work experience with a Bachelor's degree.

5+ years of work experience in programming, scripting, and/or automation or IT-relevant work experience without a Bachelor’s degree.

• 1+ year of experience with Database Design structures such as Mongo DB, MySQL.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.