Minimum 3+ years experience managing large, complex Salesforce platforms and BAU processes
Knowledge and hands on experience of international channel management operations in consumer, retail or similar markets
Deep understanding of Salesforce platform functionality and best practices.
Strong experience in implementation; ability to determine whether requirements are configuration, customisation, and/or integrations with external systems
Hands-on experience with configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages, etc.
Experience with the Salesforce AppExchange and a deep understanding of this ecosystem as well as native Salesforce capabilities
Prior experience in SDLC project management and analysis including scoping timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
Working knowledge of process documentation & project management software
Experience working with large-scale, complex datasets and using Salesforce data tools.
Superior ability to design and implement reports and dashboards
Deep understanding of system security and controls