Your impact
As a Salesforce Administrator, you will help configure, maintain, support and expand the use of Salesforce as a sales automation tool, a CRM application, and the backbone of many other business processes. You will work as part of a team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs.
The Salesforce Administrator will primarily serve as a support channel for users, promote adoption and keep current on new releases. Primary responsibilities include maintenance of the Salesforce Org, attending to user related queries, login issues, and doing thorough impact analysis when an issue is reported.
Duties and responsibilities
- Execute and maintain system configuration, data loads, setting up and managing security, user permissions, password resets, break/fix instructions and data access
- Perform troubleshooting of production issues, updates for minor CRs and tickets requiring minor changes and enhancements to existing functionality
- Have good functional knowledge and provide good customer experience through timely and appropriate communication as well as following through till issue resolution
- Co-ordinate with appropriate individuals from other applications on Salesforce integrations
- Diagnose, prioritize and escalate tickets to L2/Salesforce Developers
- Timely and accurate documentation of resolution activities, system configuration and administrative processes
- Escalate process change requests, system enhancements or any other related requests through relevant mechanisms for approval / prioritization
- Keep abreast of Salesforce releases, features and best practices. Make recommendations to management regarding implementation as appropriate
- Understand the new functionality being added as well as bugs being fixed by the Development team
- Creation and maintenance of sandboxes in force.com platform
- Download and maintain production instance data backups
- Perform deployment of releases using Copado/SFDX and migration of data using data loader.
- Commit code to source control using Copado/GIT
- Knowledge of Lighting interface and Einstein analytics would be an added advantage
Here's what you'll need
- Bachelors degree in Computer Science or related discipline from a reputed university
- 4+ years of experience on Salesforce platform, including 2+ years in System Administrator role
- Experience with Salesforce Flows, Process Builder, Visual Workflow, Workflow rules
- Knowledge in Sales Cloud, Experience Cloud, Einstein Analytics, Force.com, Visual Force and Apex
- Well versed in CRM practices and technology platforms
- Ability to work on multiple tasks and deliver results with aggressive timelines
- Experience with rapid prototyping and agile development methodologies
- Excellent interpersonal skills, as well as excellent communication skills, verbal and written
- Experience in full development life-cycle from design to development, testing, deployment, and administration and support
- Experience coding with Visual Studio Code
- Active Salesforce Administrator certification
Good to have
- Salesforce Advanced Administrator Certification
- Platform App Builder certification
- Marketing Cloud / Pardot experience or certification
