IBM Salesforce Administrator 

Mexico, Jalisco, Guadalajara 

600164106

In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.Your Role and Responsibilities

You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries.

Your primary responsibilities include:

• System Configuration & Customization: Configure and customize Salesforce to align with business requirements, including setting up workflows, objects, fields, page layouts, and reports.
• User Management: Manage user access, profiles, and roles, and provide training and support to end users.
• Data Management: Oversee data imports, exports, and data integrity. Create and maintain data quality reports and dashboards.
• Support & Troubleshooting: Provide day-to-day support to users, troubleshoot issues, and ensure the system runs smoothly.
• Reporting & Analytics: Develop and maintain reports and dashboards to provide insights and support decision-making.
• Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and user satisfaction.
• Documentation: Maintain accurate documentation of system configurations, processes, and procedures.

Required Technical and Professional Expertise

Experience Needed

• Experience: Proven experience as a Salesforce Administrator or similar role.
• Certification: Salesforce Administrator (ADM 201) certification is highly preferred.
• Technical Skills: Strong understanding of Salesforce features and functionalities, including configuration, customization, and integration.
• Analytical Skills: Excellent problem-solving skills and the ability to analyze complex data and workflows.
• Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Attention to Detail: High level of accuracy and attention to detail.
• Must have: Salesforce Field Service, Service Cloud

Preferred Technical and Professional Expertise

• Familiarity of Salesforce platform, and Salesforce administration tools, such as Setup and Developer Console